Consultation

The first step to working with us is a brief, complimentary phone consultation during which we will discuss logistics (e.g. scheduling, fee, insurance) as well as the reasons that are bringing you to therapy. We will then schedule a consultation appointment either in-person at one of our offices or through a telehealth medium.

Payment

We accept all major credit cards, HSA/FSA cards, checks and cash.

Insurance

We are an out-of-network provider and do not participate with insurance. However, many of our patients are able to use their out-of-network benefits and we are glad to help you navigate this process, provide the necessary paperwork, submit claims on your behalf, and offer consultation about any issues that may arise.

If you would like to verify your own coverage, you can call the number on the back of your insurance card and ask the following questions:

  • Do I have out-of-network behavioral health benefits?

  • Do I have an out-of-network deductible that must be met before I get reimbursed? Has any amount of my deductible been covered this year?

  • What is my co-insurance amount? Co-insurances often range between 20%-40% of the session cost. For example, if the cost of a session is $275 you will be reimbursed between $165-$220 per session by your insurance company.

  • What is the usual and customary rate covered by my insurance for outpatient psychotherapy (CPT Code 90834)? Other CPT Codes may include:

    • 90837 - Psychotherapy, 60 minutes

    • 90846 - Family Psychotherapy, without patient present

    • 90847 - Family Psychotherapy, with patient present

Sliding Scale Fees

We are committed to serving the community and to making care accessible and therefore offer sliding scale fees based on individual needs as well as support patients in making use of out-of-network benefits.

Privacy Policy

Effective Date: December 19, 2025

Uptown Downtown Psychotherapy (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide when you visit our website, submit an inquiry, or engage with our services.

Information We Collect

We may collect personal information you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Insurance information (e.g., insurance provider)

  • Information submitted through contact forms or lead forms

  • General information about the type of therapy you are seeking

We do not require detailed clinical or diagnostic information through our website or lead forms.

How We Use Your Information

We use the information you provide to:

  • Respond to inquiries and contact you about therapy services

  • Determine availability and insurance compatibility

  • Schedule consultations or follow up regarding services

  • Improve our website and outreach efforts

Your information is used solely for administrative and care-related purposes.

Confidentiality & HIPAA

While submitting information through our website or online forms does not establish a therapist–client relationship, we take confidentiality seriously.

If you become a client, your protected health information (PHI) is handled in accordance with HIPAA and applicable federal and state privacy laws.

Please note: Online forms and email communication may not be fully secure. We encourage you not to include sensitive or urgent clinical information when submitting online inquiries.

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. Access to submitted information is limited to authorized administrative staff and clinicians as appropriate.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only:

  • With authorized staff for scheduling and administrative purposes

  • As required by law

  • With your consent

Third-Party Services

Our website and forms may be hosted or supported by third-party services (e.g., website platforms, scheduling tools, or advertising platforms). These providers may collect limited technical data in accordance with their own privacy policies.

Emergency Disclaimer

Online forms, email, and website inquiries are not monitored 24/7 and are not appropriate for emergencies.

If you are experiencing a mental health emergency or are in immediate danger, please call 911, visit your nearest emergency room, or contact the 988 Suicide & Crisis Lifeline.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly, subject to applicable laws and professional obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Uptown Downtown Psychotherapy
clinicalteam@uptowndowntown.nyc